It's a good idea to make a shortcut to it via right-click/Create shortcut. Use Windows/File Explorer (or whatever file manager you prefer) to browse to this file on 64-bit Windows:Ĭ:\Program Files (x86)\Nuance\PaperPort\Che ckPPFolder s.exeĬ:\Program Files\Nuance\PaperPort\Che ckPPFolder s.exe Rebuilding those can take a very long time, so you may want to try not removing them, at least the first time that you run CheckPPFolders (see the fourth checkbox in the last screenshot in Step 2 below). Second, rebuilding all of the metadata is fast, except for the SearchVerity folders, which are the indexes for All-in-One Search. Thus, if you make heavy use of Folder Color and Folder Notes, you may want to uncheck them in the metadata cleaner dialog (see the third checkbox in the last screenshot in Step 2 below), especially since it's unlikely for those metadata files to be the culprit. First, Folder Color and Folder Notes are in the MaxDesk.ini files, so you will lose those - and there's no easy way to retain the colors and notes. PaperPort will rebuild the metadata, but there are two caveats. CheckPPFolders is able to remove all PaperPort metadata, as well as identify problem files that may be causing PaperPort to crash, hang, or fail to start.
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This video Micro Tutorial shows how to use a utility called CheckPPFolders that ships with all releases of PaperPort 12 and PaperPort 14. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, it may be because of corrupt metadata (likely) or corrupt data files, such as bad PDFs (much less likely, but possible).
Please read the paragraph below before following the instructions in the video - there are important caveats in the paragraph that I did not mention in the video.
The solution proposed there is very likely to solve your problem, but if it doesn't, come back here to try the idea in this video. The problem discussed in that article reached epidemic proportions in July 2018. What to do when PaperPort crashes, hangs, or fails to start - popular fix for Mozilla Firefox users If you are (or ever were) a Mozilla Firefox user, I suggest that you immediately head over to this Experts Exchange article:
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